Store Policies & Information
Policies and Information
Made-to-Order Items - Shoes and Apparel
These are labeled in the description "made-to-order" These products take time to process typical processing time is 3-10 business days. Process times may vary depending on order traffic and product availability.
These are a pre-order Item that are ordered weekly until the Limited Series number is reached. I order them hand-sign and number them and send them out to you. They arrive rolled in a tube. To flatten lay on a flat surface with books or anything weighted or flat overnight.
Once the product has left Moonrise Design we are no longer liable for when and where your order is delivered. We use USPS and provide a tracking number as soon as it is collected for shipping. If your product arrives damage please respond with in 48hrs of delivery so we can help asses the damages and and come to a resolution accordingly.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Klarna, Afterpay, Paypal), email address, and phone number. We refer to this information as “Order Information”. We use this information to fill your order.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
Moonrise Design, 209 S Prospect Ave, Apt 206, Redondo Beach CA 90277, United States